Ncw Privacy Policy — Our Commitment to Protecting Your Information
Ncw takes the privacy of users' personal data very seriously. This policy outlines in detail what data we collect, how we use it, and what rights you have — all explained clearly in Bangla.
Last updated: 2026
What data is collected?
Various types of data are collected when you create an account and use ncw. The details are outlined below:
Account & Identity Information
- Name, email address, mobile number
- Date of birth & address (for verification purposes)
- Login credentials & account password (encrypted)
- Documents uploaded for identity verification
Device & browser information
- Device type & operating system version
- Browser type & version
- IP address & approximate location
- Session details & login activity
Payment & transaction information
- BKash, Nagad, or Rocket number (partial, stored securely)
- Deposit & withdrawal history (BDT)
- Betting history & balance information
Usage data & cookies
- Page visit history & click patterns
- Session cookies and preference cookies
- Time spent on the platform
How is the collected data used?
Ncw never uses your data for unnecessary purposes. Below are the primary reasons your data is used:
- Account management: To handle registration, login, identity verification, and account security.
- Transaction Processing: To process deposits and withdrawals accurately and maintain transaction history.
- Customer Support: To resolve issues and send necessary communications.
- Fraud prevention: To detect suspicious activity and keep accounts secure.
- Service improvement: To analyze usage patterns and improve the overall platform experience.
- Legal compliance: To comply with applicable laws and regulations and fulfill requests from relevant authorities.
What You Should Know About Cookies & Tracking Technologies
Essential cookies
These cookies are essential for maintaining login sessions and ensuring platform security. They are activated automatically as part of normal platform operation.
Preference & analytics cookies
Used to remember your language and theme preferences and to analyze page performance. You can manage these cookies through your browser settings, though some features may become limited.
Ncw does not use third-party tracking cookies for any advertiser. Our cookies are used solely for the purpose of delivering our services.
Sharing data with third parties — when and how?
Ncw does not sell your personal data under any circumstances. However, limited data may be shared in specific situations:
Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information needed to process transactions. This data is governed by their respective privacy policies.
Only game-related data is shared with partner software providers for the operation of Live Casino or slots games.
Under Bangladeshi law, ncw may be required to disclose information in response to valid requests from courts or government authorities.
What rights do you have over your data?
Every ncw user has the following rights over their personal data:
You can view and download the data stored in your account at any time.
Contact our support team to correct any inaccurate or outdated information. Updates are typically applied within 48 hours.
Upon account closure, personal data beyond what is legally required to be retained will be deleted within the specified timeframe.
To exercise these rights or submit any privacy-related concerns, email us at [email protected] or FAQ View.
Data Retention, Security & Policy Updates
Data retention period
All data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years for legal compliance purposes. Payment records are retained in accordance with Bangladesh's financial regulations for the required period.
Security measures
All data is secured with industry-standard encryption. Firewalls and regular security audits are in place to prevent unauthorized server access. In the event of a data breach, users will be notified promptly.
Policy updates
Ncw reserves the right to update this Privacy Policy at any time. If significant changes are made, a notice will be posted on the website and sent to your registered email address. Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. The date of the most recent update will always be shown at the top of this page.
Have a question? We're here to help
To learn more about our privacy policy or to submit a request regarding your data, contact us at [email protected]. For general inquiries FAQ View.